F.A.Q

Products
What do you sell?
All the products for sale are products such as toy guns, consoles and novels that have been recovered/altered and/or professionally repainted.

Are they functional?
Yes!  Everything I sell is functional unless otherwise specified.  The guns fire foam darts, the consoles play games and the books can be read.  It all works!

Is the item I see on the site the item I will receive?
No.  As these items are custom made, they will differ slightly from the pictures on the listing.  The quality and style of the item will be the same, but your item will be unique.
Production
How long does it take to make my items?
Production time can take between 5-14 days from the day you placed your order.

Can I request a custom design on an item you already have in stock?
Of course!  If you see an item on my site and would prefer it in, say, hot pink ! Just ask. Where possible I will gladly change up the designs to suit your needs.

Shipping 
How long does it take to ship? 
Shipping times are estimates based on my experience from selling on etsy.
  • UK and Ireland - 2-5 days
  • Europe - 1-2 weeks
  • Rest of the world - 2-6 weeks

Due to some of my items being toy weapons, customs can sometimes hold an item for up to 8 weeks. This is completely out of my control and I can only apologise for the inconvenience.

 
Returns and
Cancellations
Can I cancel my order?
You can cancel your order in the first 24 hours of purchase.  After 24 hours you wont be able to cancel your order.

 
My item arrived broken or damaged
Although every precaution is made to ensure you receive your items undamaged, it can happen in the post.  If your item arrives broken or damaged then please send an email with pictures of the damage.  After reviewing the pictures I will get back to you with a solution and where applicable, a replacement or a refund will be given.

 
My item arrived later than the expected delivery date
Every item will be shipped out within the production time frame stated above.  Unfortunately I have no control over the delivery time once I have put them in the post.


I changed my mind.  Can I return my item?
Items can not be returned.  This is due to the items being handmade.